Insurance Claims

 

If a situation arises where you need to make a claim, rest assured we are here to help.

Our claims team are on hand to help you with advice, and assistance, when you need it most. We offer 24/7 Claims Support and we pride ourselves on our service, please contact us;

 - By phone on 1300 781 448 or

 - Email us at claims@mi-bike.com.au

Our claims team will provide you with advice to expedite the processing of the claim, we will generally need the following (although may change depending on the actual incident):

  • Completion of our Online Claim form  or download the specific claim form below. 
  • A quotation to repair the damage sustained, or replacement of any goods stolen or uneconomical to repair. 
  • In addition for theft or malicious damage claims, proof of ownership for the items claimed, plus details of the police report / case number.
  • For any claims brought against you for incidents third parties deem you responsible for (legal liability claims) please attach details of all correspondence received.

For full details of claims responsibilities and our commitments to you, please refer to the relevant Product Disclosure Statement.