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    mi-bike Insurance

    Call 1300 780 446 or Click Here for a Quote Today 

    We are motorcycle specialists, it's all in the name, and we understand how important your motorcycle is to you and because of this mi-bike offer cover for you and your motorcycle with features and benefits most other motorcycle insurers just don't provide.

     

    Our comprehensive range of insurance products are designed so that you can specifically tailor your insurance needs to “cover you and your motorcycle”.

     

    At mi-bike we recognise that a motorcycle is often an owners most treasured asset and we strive to provide the peace of mind that is sought from a total motorcycle insurance solution.

    • Need to make a claim?

      Don’t stress, we are here to make your claim as easy as possible for you. 

      Our claims team are on hand to help you with advice, and assistance, when you need it most. We offer 24/7 Claims Support and we pride ourselves on our service.

      Please download one of our Claim Forms, complete and send back to claims@mi-bike.com.au or call our friendly customer service staff on  1300 781 448

      Our consultants will be in touch within the next 48 hours to discuss the process with you.

    • Contact mi-bike

      Phone: 1300 780 446
      Email: customerservice@mi-bike.com.au
      Address: 489-493 Victoria Street, Wetherill Park NSW 2164 
      Mail: Locked Bag 79, Wetherill Park NSW 2164
    • Complaints

      Complaints Handling and Dispute Resolution Process
      If you have a complaint about any aspects of our products and services, please contact us first on 1300 780 446 so that we can resolve your concerns. Once we are aware of your concern our staff will take the appropriate steps to address your concerns immediately. 
      If the staff member is not able to resolve this with you, the matter will be escalated to a higher level to the relevant manager. You may request this escalation at any time by calling or writing to us. The manager will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.

      Escalating your complaint
      Should you feel that your complaint has not been properly handled or you are not satisfied with the result, you may request an independent review of your dispute by writing to:
      Dispute Resolution Officer
      mi-bike Insurance
      Locked Bag 79,Wetherill Park NSW 2164
      Phone: 1300 780 446
      Email: complaints@mi-bike.com.au

      External Dispute Resolution Scheme
      If you feel we have not fairly resolved your complaint you can refer the matter to an external dispute resolution service. We are a member of an external dispute resolution scheme which independently and impartially reviews and resolves disputes between consumers and participating financial services providers.
      The contact details are:

      Australian Financial Complaints Authority (AFCA)
      GPO Box 3, Melbourne Victoria 3001
      Phone: 1800 931 678
      Fax: 03 9613 6399
      Email: info@afca.org.au
      Web site: www.afca.org.au

    • Disclaimer

      From 1 November 2017, mi-bike GAP Insurance, Loan Protection Insurance and Tyre and Rim Insurance are underwritten by International Insurance Company of Hannover SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 (Inter Hannover) acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198 (YMI). Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product.

      mi-bike Motorcycle Road Insurance and Off Road Rider Insurance issued prior to 22 November 2017 is underwritten by AIG Australia Limited ABN 93 004 727 753 AFSL 318686 (AIG) acting through its agent NM Insurance Pty Ltd (ABN 34 100 633 038) (AFSL 227186) (NM Insurance).  About NM Insurance:  NM Insurance acts under a binder authority from AIG, which allows NM Insurance to arrange this insurance, to administer it and to handle and settle claims made upon it, subject to the terms of the binder authority. In doing so NM Insurance acts for AIG and not You. NM Insurance's Australian Financial Services Licence authorises it to provide these services. NM Insurance’s contact details are: NM Insurance Pty Ltd, 28-32 George Street, Sandringham VICTORIA 3191 Telephone: 1300 794 454 Facsimile: 03 8599 5099 Email: customerservice@nminsurance.com.au. Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product.

      mi-bike Motorcycle Road Insurance and Off Road Rider Insurance issued from 22 November 2017 is underwritten by International Insurance Company of Hannover SE – Australian Branch ABN 58 129 395 544, AFSL No. 458776 (Inter Hannover) acting through its agent Yamaha Motor Insurance Australia Pty. Ltd. ABN 48 603 882 980, AFSL 497198 (YMI). Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product.

      Any advice provided is of a general nature only and does not take into account your particular objectives, financial situations or needs.  Please read the Product Disclosure Statements (PDS) before You make any decisions regarding this product. If You have any queries that are not covered in the PDS, please contact your local mi-bike dealer.  YMI acts under a binder authority from Inter Hannover as the Insurer that allows YMI to arrange insurance policies and to handle and settle claims made upon it subject to the terms of the binder authority.  In doing so YMI acts for Inter Hannover and not you.  YMI’s AFSL authorises it to provide these services.  YMI’s contact details are:  Yamaha Motor Insurance Australia Pty. Ltd.  489-493 Victoria Street, Wetherill Park NSW 2164, Locked Bag 79, Wetherill Park NSW 2164. Telephone: 1300 794 454. Email: Customerservice@ymia.com.au